# Subscriptions Not Working **URL:** \ **Category:** Ask the Community\ **Tags:** system-issue\ **Created:** [February 13, 2019, 9:00am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901 "2019-02-13T09:00:19Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [February 13, 2019, 9:00am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/1 "2019-02-13T09:00:19Z")
Anyone having issues with subscriptions today? Mine have all failed to arrive despite working perfectly since setting them up. ---
**Author:** ![Justin](https://avatars.discourse-cdn.com/v4/letter/j/3ab097/32.png) [@Justin](https://pug.phocassoftware.com/u/Justin)\ **Post date:** [July 16, 2019, 7:08pm UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/2 "2019-07-16T19:08:34Z")
Hi @StuartH, I recently started have the same issue where just out the blue my subscriptions stopped sending the scheduled emails and files. What was the cause and solution to your subscriptions issue? I checked our SMTP settings and they look correct. I can send a test email by clicking on the the Test Now button when setting up the subscription. ---
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [July 17, 2019, 7:14am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/3 "2019-07-17T07:14:24Z")
Phocas Support were testing it to try and find out why but they have no idea (or they’ve forgotten about it). The only suggestion they had was to use the “On scheduled build” rather than a time but this sort of defeats the point of working to improve the options. It didn’t do it for a good 6 weeks (despite them still mostly being set up as timed) then did it again the other week - I sent an email to Support again but got no response. However, I’ve got the daily subscriptions set to “On scheduled build” and I’ll see how long it lasts. Obviously I can just set them up again so it’s not a critical fault but time consuming and frustrating nonetheless. We’re hosted and it does it, so if you on premise I’d say it’s safe to assume it’s nothing to do with your SMTP settings - it’s a core Phocas issue. ---
**Author:** ![anon41607707](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@anon41607707](https://pug.phocassoftware.com/u/anon41607707)\ **Post date:** [July 17, 2019, 11:31am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/4 "2019-07-17T11:31:10Z")
Hi @StuartH I’ve asked the Support team to get in touch to make sure this is reviewed. I’ll monitor this too, but please feel free to contact me if there are any issues. Regards, Lee Konrath ---
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [July 17, 2019, 1:12pm UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/5 "2019-07-17T13:12:07Z")
Thanks Lee, received and responded. I think the issue is around the timed options as I had one set as “On scheduled build” and that didn’t fail when the others did. ---
**Author:** ![Justin](https://avatars.discourse-cdn.com/v4/letter/j/3ab097/32.png) [@Justin](https://pug.phocassoftware.com/u/Justin)\ **Post date:** [July 22, 2019, 5:10pm UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/6 "2019-07-22T17:10:04Z")
Support was able to fix the issue. My subscriptions are now working properly. ---
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [July 29, 2019, 8:03am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/7 "2019-07-29T08:03:48Z")
Subscriptions failed again, seems to be an ongoing issue. ---
**Author:** ![stewart.wood](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@stewart.wood](https://pug.phocassoftware.com/u/stewart.wood)\ **Post date:** [July 29, 2019, 8:48am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/8 "2019-07-29T08:48:56Z")
Hi Stuart. Sorry to hear you’re having issues. I’ll speak with the support team again so we can investigate and resolve this for you. ---
**Author:** ![ShaneAngel](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/shaneangel/32/68_2.png) [@ShaneAngel](https://pug.phocassoftware.com/u/ShaneAngel)\ **Post date:** [August 5, 2019, 10:20pm UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/9 "2019-08-05T22:20:58Z")
We are having issues with subscriptions now since Friday, was this ever resolved? ---
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [August 6, 2019, 5:46am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/10 "2019-08-06T05:46:10Z")
No, I can’t even send one in test anymore. They have enabled logging but getting very little feedback. ---
**Author:** ![ShaneAngel](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/shaneangel/32/68_2.png) [@ShaneAngel](https://pug.phocassoftware.com/u/ShaneAngel)\ **Post date:** [August 6, 2019, 7:41am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/11 "2019-08-06T07:41:13Z")
I raised a ticket this morning, ours have been fixed by Phocas changing their SMTP as their O365 one was playing up and they are using different credentials to keep our subscriptions working at this stage. ---
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [August 6, 2019, 7:50am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/12 "2019-08-06T07:50:27Z")
Ours was also changed to a new email address too yesterday too. Not convinced it’ll make any difference they seem to be struggling to find out the cause. ---
**Author:** ![StuartH](https://sea1.discourse-cdn.com/flex015/user_avatar/pug.phocassoftware.com/stuarth/32/394_2.png) [@StuartH](https://pug.phocassoftware.com/u/StuartH)\ **Post date:** [August 14, 2019, 8:02am UTC](https://pug.phocassoftware.com/t/subscriptions-not-working/901/13 "2019-08-14T08:02:29Z")
Another report dropped off the subscriptions this morning, anyone else having the same issue?